Unsure- no one person is listed Medsource RX Pharmacy - Medsource RX Pharmacy tricks diabetic patients into joining their home delivery program- then they can't unjoin!!
Medsource RX Pharmacy tricks diabetic patients into joining their home delivery program- then they can't unjoin!!
9883 South 500 West, Sandy Utah 84070
Phone: 877-221-0896, 877-577-7767, 877-215-0452
When I was diagnosed with Type II Diabetes in October of 2010, my daughter wanted to help and found Medsource Rx Pharmacy who offered a free testing meter and initial testing supplies. Little did she realize that she was enrolling me into a program that we would not be able to get out of. We've contacted the company by phone, e-mail, etc. and very aggressively asked them to STOP sending the diabetic testing supplies each month. They are charging my insurance over $80 per month to send diabetic test strips and lancets.
This almost caused me to not be able to get the meter and testing supplies my doctor actually wanted me to use and did prescribe. By giving my doctor's name and insurance information to this pharmacy, they send the supplies as though he authorized them to send this, and he did not.
I have threatened to call the BBB about them, to contact their local consumer attorney, all to no avail. They do not return calls or respond to the e-mails. When calling the number on the "prescription slip" we ALWAYS get an answering machine. Their tactics are horrible and unethical. At this point, my only recourse is to contact my insurance company directly to let them know this company is bilking them out of cash for diabetic supplies that neither myself, nor my doctor authorized.
My daughter has apologized so many times for getting involved with them. She feels totally mislead by their tactics. On the website under the FAQ section, one of the questions is: How does your home delivery program work- to which they have listed--> "You give us some basic insurance information, and we will do all of the work. We will work with your insurance provider and utilize our unique resources to save you time and money on your prescriptions. Each month we will ship all of your diabetic supplies right to your door before your current prescription runs out. We will always contact you first by phone or email with a tracking number for every shipment. Renewing and refilling prescriptions has never been so easy - no need for those long lines and expensive copayments."
That is TOTALLY untrue! We can't even get them to answer the phone or an e-mail, let alone them calling or e-mailing to let me know any kind of tracking number or that a shipment is on the way. The package just shows up. Each time I'm shocked (although after 3 months, I should have gotten a clue!) that after being asked by e-mail and phone to stop the program, here is another shipment of supplies!
I should have called my insurance immediately the second time they sent a shipment. This has certainly gone on long enough and they have cheated my insurance company long enough. Clicking on "Help" on the website just refreshes the FAQ page.
So buyer beware! This is not a company I would choose to do business with based on their unethical and dishonest behavior.
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