I have to say that i agree with many of the comments that have been listed above my comment about So Vain. I’ve experienced a similar situation to what has already been mentioned. I purchased a $59 scoopon voucher which entitled me to up to $550 worth of laser treatments, I had made a set booking once I purchased the scoopon. Than on the days of my appointment I than had received a phone call that I had to reschedule my booking because the manager was unable to come in on that day because she had gastro or some sort of illness, by all means that is fair enough if that was the real reason to why I had to rebook. So therefore I rescheduled my appointment to get my treatment, when I went in for my treatment there was a dispute with the blond lady which I think is the owner with another customer. She had such a fowl mouth screaming from the top her lungs full yelling at the client and was saying that she is sick of these cheap scoopon clients. The lady was stunned by the behaviour of the manager and the language that she was using to deal with the situation. She has no professional qualifications with customer service, I own a boutique of my own and that is no way to approach anyone that comes through the door, no matter what the situation or problem is. There are different approaches that can be used to satisfy both sides of the party. After I completed my appointment i went to make another appointment and than i was told that i was unable to get another one because they were fully booked out and they couldn’t really do anything about it, than the blond lady butted in and said that i should have made future appointments. The blond lady needs to really pull her head out of her ass and stop dealing and treating her clients with this type of manner, then and there i just wanted to tell her ugly blond slutty head where to go, but i would never lower my standards to someone like that, who obviously has no life and has nothing good going for her. Another false thing that I have noticed within the salon is with her false advertisement, she displays in her salon that the treatments for hair removal is with laser. When I went into the room for my treatment I than found out it was IPL. Laser and IPL are two different methods of hair removal, I spoke to my husband who is a lawyer and looked into this problem more, especially considering the other negative feedback that was given about this salon. He had informed me that legal action can be taken place. Salons like this with owners like the blond lady should be shut down and not even be up and running. So I do warn ALL people out there who are considering going to this salon NOT TO!!! You will be wasting your time and money going to this salon. My girlfriend was also informed when she went in for her treatment, that there was going to be another cheap amazing deal for laser treatment that will be coming out soon. So all people beware on what your buying, not just from this salon but from all salons around Melbourne that do these cheap deals and what there main aim is!!!