Scam Complaint

A security company issued a warning about a new scam complaints campaign that sends out e-mails purporting to be about a scam complaint filed with the Better Business Bureau.

The spoofed e-mail, which appears to be from the bureau, contains a Microsoft Word attachment. While the e-mail state that the attachment holds more details about the scam complaint, it actually a Trojan downloader that tries to install a keylogger, which then tries to steal information and send it to an IP address in Malaysia.

This isn't the first time the Better Business Bureau, which is a network of local offices that investigate consumer scam complaints, has been used in a fraudulent online attack. In February, the agency's name was used in a phishing attack that hit U.S. and Canadian consumers and businesses.

In the most recent scam complaints, Websense reported that the subject line refers to a "Scam Complaint Case Number." In the body of the message, it says, "You have received a scam complaint in regards to your business services. The scam complaint was filled by Mr. Mark Williams on 5/21/2007. Instructions on how to resolve this scam complaint as well as a copy of the original scam complaint are attached to this email."

In a warning on its Web site, the agency said, "The BBB ensures that despite the alarming amount of spoof e-mails that have been received, BBB database information has not been compromised. The BBB is currently working on with the Electronic Crimes Task Force to track down the spoofers."

The agency also warned that any e-mail from these email addresses -- complains-serv@bbb.org, consumercomplaints@bbb.org, or operations@bbb.org addresses -- are not coming from the Better Business Bureau or any of their members and associates and should be considered counterfeit.

“ARE YOU A VICTIM OF SCAM COMPLAINT? FILE A REPORT NOW. WE CAN HELP YOU FIGHT THE SCAMMERS! ”

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